Shipping policy

At Calvero, we provide clear shipping information so customers know when their orders will be processed, shipped, and delivered.

Shipping Destination

Calvero currently ships within the United States only.

We do not offer international shipping or delivery to addresses outside the United States.

Shipping Cost

Free Shipping on All Orders.

There is no minimum order value required for free standard shipping.

Customers are not charged a separate standard shipping or handling fee for orders placed through Calvero.

Payment Method

Calvero accepts Visa, Mastercard, Maestro, American Express, JCB, Discover, and Diners Club through our online checkout.

All prices are displayed in U.S. Dollars (USD). Your final order total, including any applicable taxes, is shown before you complete your purchase.

Payment must be successfully authorized before your order proceeds to processing. For more information, please review our Payment Policy.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time.

Orders placed after this time may begin processing on the next business day.

Order Processing Time

Orders are processed within 1–3 business days, Monday through Friday.

Processing begins after your order is received and payment is successfully authorized. This period includes preparing your order before the package is handed to the carrier.

Weekends and public holidays are not counted as business days.

Transit Time

After your order has been processed and shipped, estimated transit time is 4–7 business days, Monday through Friday.

Transit time begins when the carrier receives the package.

Delivery times may occasionally be affected by weather, public holidays, carrier delays, or other circumstances outside our control.

Total Estimated Delivery Time

Our total estimated delivery time is 5–10 business days, consisting of:

  • Processing Time: 1–3 business days

  • Transit Time: 4–7 business days

This estimate applies to orders with successfully authorized payment and complete delivery information. Orders placed after the daily cut-off time may begin processing on the next business day.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided with your order.

Tracking information is generally available within 48 hours after shipment.

A tracking number may be created before the carrier completes its first scan. If tracking does not show movement immediately, please allow up to 48 hours for the carrier’s system to update.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check the following information before submitting your order:

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

  • Email address

  • Phone number, if provided

If you notice an error after placing your order, contact us as soon as possible.

We will try to update the address before shipment. However, once an order has entered fulfillment or has been transferred to the carrier, an address change may no longer be possible.

Delayed Shipments

If your shipment has not arrived within the estimated delivery period or tracking has not updated for an extended period, please contact us with your order number.

We will review the available tracking information and assist you with the next appropriate step.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first check:

  • Around the delivery location

  • With household members

  • With neighbors

  • With your building reception, front desk, or mailroom, if applicable

If the package is still missing, contact us with your order number so we can review the shipment information.

Lost Shipments

If you believe your package has been lost in transit, please contact us with your order number.

We will review the carrier’s tracking history and investigate the delivery issue. We will then explain the available resolution based on the investigation.

Damaged Packages

If your order arrives damaged, contact us as soon as possible and provide:

  • Your order number

  • A short description of the damage

  • Photos of the damaged product

  • Photos of the outer shipping package, if available

Please keep the original packaging until we have reviewed your request.

Damaged, defective, or incorrect items are handled according to our Return & Refund Policy.

Multiple-Package Orders

An order containing multiple items may sometimes be shipped in separate packages.

If this happens, you may receive more than one tracking number, and the packages may arrive on different days. You will not be charged additional standard shipping fees.

Undeliverable or Returned Packages

A package may be returned if the carrier cannot complete delivery because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery issue.

If an order is returned to us, please contact our customer support team so we can review the order and explain the available next steps.

Any proposed reshipment costs will be explained before you agree to reshipment.

Shipping Restrictions

We may be unable to ship an order if:

  • The delivery address is outside the United States

  • The address is incomplete or cannot be verified

  • The carrier does not provide service to the address

  • Delivery cannot be completed using the shipping information provided

If there is an issue with your delivery address, we may contact you using the information provided during checkout.

Contact Us

For questions about shipping, delivery, tracking, or your order, please contact Calvero:

Email: info@calvero.shop
Phone: +1 860-456-8888
Address: 123 Union St, Willimantic, Connecticut 06226, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time