Shipping policy
At Calvero, we want every order to arrive the way you expect — on time and without surprises. Here's how shipping, processing, and tracking work.
WHERE WE SHIP
We currently ship only within the United States. We're not able to deliver internationally or to addresses outside the U.S. at this time.
SHIPPING COST
Standard shipping is free on all eligible orders within the U.S. — no minimum order amount required, unless a specific product or promotion states otherwise.
CASH ON DELIVERY (COD)
Calvero also offers Cash on Delivery for eligible orders. If you choose COD at checkout, payment is collected when your order is delivered. Please make sure someone is available at the delivery address to receive and pay for the package, as repeated failed delivery attempts may result in the order being returned to us.
ORDER PROCESSING TIME
Orders are typically processed within 1–3 business days (Mon - FRi)
TRACKING
Once your order ships, you'll receive tracking information — usually within 48 hours of shipment. Sometimes a tracking number is generated before the carrier scans the package, so if there's no movement right away, give it up to 48 hours to update.
TRANSIT TIME
Once your order leaves our hands and is with the carrier, delivery typically takes 4–7 business days. This is separate from processing time and can shift slightly depending on your location, weather, holidays, or carrier conditions.
ODER CUTT-OFF TIME
Order Cutt-Off Time Will Be 5:00 P.M ( EST)
TOTAL ESTIMATED DELIVERY
Processing (1–3 business days) + Transit (4–7 business days) = 5–10 business days total, on average.
For example, a fast order might take 5 business days start to finish, while one needing the full processing and transit window could take up to 10. These are estimates — occasional delays can happen outside our control.
YOUR SHIPPING ADDRESS
Please double-check your address before placing an order — street, apartment/unit number, city, state, ZIP, and contact info. If you spot a mistake after ordering, reach out right away. We'll try to update it before shipment, but once an order is in fulfillment or with the carrier, changes can't be guaranteed.
DELAYED SHIPMENTS
If your tracking hasn't moved in a while or delivery is running well past the estimate, contact us with your order number and we'll look into it.
MARKED AS DELIVERED BUT NOT THERE?
Check around your property, with household members, neighbors, or your building's front desk/mailroom — carriers sometimes mark a package delivered just before it's actually dropped off. Still missing? Contact us and we'll help.
LOST SHIPMENTS
If tracking suggests your order may be lost, let us know and we'll review the carrier's tracking history to figure out next steps.
DAMAGED ON ARRIVAL
If your package arrives damaged, contact us with your order number, a short description of the issue, and photos of both the item and the outer packaging. Please hold onto the original packaging until we've reviewed your case.
MULTIPLE-ITEM ORDERS
Some orders ship in more than one package depending on inventory. If that happens, you'll get separate tracking numbers — receiving one package before another doesn't mean anything's missing.
UNDELIVERABLE OR RETURNED PACKAGES
If a carrier can't complete delivery — wrong or incomplete address, multiple failed attempts, etc. — the package may be returned to us. If that happens, get in touch and we'll sort out the next step with you.
SHIPPING RESTRICTIONS
We reserve the right to decline shipment to addresses outside our delivery area, addresses that can't be verified, incomplete addresses, or locations our carriers can't service. If this affects your order, we'll reach out using your checkout details.
NEED HELP?
Our support team is here for anything shipping, tracking, delivery, or order-related.
Phone: +1 860-456-8888
Email: info@calvero.shop
Address: 123 Union St, Willimantic, Connecticut 06226, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)