FAQs

Do you ship outside the United States?

No. Calvero currently ships within the United States only. We do not offer international shipping at this time.

Is shipping free?

Yes. Calvero provides free shipping on all orders within the United States. There is no minimum order value required.

What payment methods do you accept?

We accept the following cards through our checkout:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Discover

  • Diners Club

All prices and checkout totals are displayed in U.S. Dollars (USD). Any applicable taxes are shown at checkout before you complete your purchase.

Is my payment information secure?

Card payments are processed through the payment providers available in our Shopify checkout using encrypted connections.

Calvero does not store your full card number or card security code. Please do not send card details by email, contact form, or chat.

What is the order cut-off time?

Our daily order cut-off time is 5:00 PM Eastern Time.

Orders placed after this time may begin processing on the next business day.

How long does delivery take?

Orders are processed within 1–3 business days. After shipment, transit usually takes 4–7 business days.

The total estimated delivery time is 5–10 business days.

Business days are Monday through Friday, excluding public holidays.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be sent to the email address provided with your order.

Tracking information is generally available within 48 hours after shipment.

Can I return a handbag if I change my mind?

Yes. You may request a return within 30 days from the delivery date.

The handbag must be unused, in its original condition, and returned with original tags, packaging, and included accessories where applicable.

Please review our Return & Refund Policy for complete return requirements.

Do you offer exchanges?

No. We do not currently offer direct exchanges.

If you would like a different handbag, color, or style, please return the original item according to our Return & Refund Policy and place a new order separately.

Who pays for return shipping?

If your handbag arrived damaged, defective, or incorrect, Calvero covers the return shipping cost.

For returns due to a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping.

Do you charge a restocking fee?

No. Calvero does not charge a restocking fee on approved returns.

How long does a refund take?

Once we receive and inspect your returned item, we will notify you of the return status.

If approved, the refund will be processed within 7 days.

Your bank or card issuer may require additional time to display the refund in your account.

How will I receive my refund?

Approved refunds are issued to the original payment method used at checkout.

If your refund has not appeared after the expected processing period, please contact your bank or card issuer first, then contact Calvero if you still need assistance.

What should I do if my handbag arrives damaged or incorrect?

Please contact us as soon as possible and provide:

  • Your order number

  • A short description of the issue

  • Clear photos of the handbag

  • Photos of the shipping packaging, if applicable

If the issue is confirmed, Calvero will cover the return shipping cost and handle the return according to our Return & Refund Policy.

Are product colors exactly the same as shown on the website?

We make reasonable efforts to display product colors accurately.

However, actual colors may appear slightly different because of screen settings, device displays, photography, or lighting conditions.

Where can I find handbag dimensions and product details?

Product-specific information is provided on each product page. Depending on the handbag, this includes details such as:

  • Material

  • Color

  • Dimensions

  • Handles or straps

  • Closure type

  • Compartments

  • Hardware

  • Included accessories

We recommend reviewing the product page carefully before placing an order.

Can I change my shipping address after ordering?

If you notice an address error after placing your order, contact us as soon as possible.

We will try to update the address before shipment. Once an order has entered fulfillment or has been transferred to the carrier, changes may no longer be possible.

What should I do if my card payment is declined?

Check that your card details and billing address are correct and that sufficient funds or available credit are present.

If the payment remains unsuccessful, contact your card issuer or try another accepted card.

How can I contact Calvero?

Email: info@calvero.shop
Phone: +1 860-456-8888
Address: 123 Union St, Willimantic, Connecticut 06226, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time