Refund policy

At Calvero, we want you to be satisfied with your handbag purchase. If you need to return an item, please review the policy below.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

Return requests submitted after this period are generally not accepted, except where applicable rights require otherwise.

Please contact us within the return window before mailing your item back.

Return Eligibility

For a change-of-mind return, the handbag must be:

  • Unused and in its original condition

  • Free from stains, scratches, marks, or damage

  • Free from perfume, smoke, or other odors

  • Returned with original tags attached, where applicable

  • Returned with its original packaging and included accessories

  • Returned with all included straps, dust bags, and other components

You may carefully inspect the handbag after delivery. Items showing signs of use may not qualify for a change-of-mind return.

These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

How to Start a Return

All returns must be completed by mail.

To request a return, email info@calvero.shop and include:

  • Your order number

  • The name of the item you want to return

  • The reason for the return

  • Photos of the item if it arrived damaged, defective, or incorrect

We will review your request and provide the return instructions and return address.

Please do not send an item back before receiving return instructions from Calvero. Use the return address provided in those instructions.

Return Shipping Cost

Calvero covers the return shipping cost if the handbag arrived:

  • Damaged

  • Defective

  • Incorrect

  • Materially different from the item you ordered

For returns due to reasons such as a change of mind, no longer wanting the item, or ordering the wrong style, color, or size, the customer pays the return shipping cost.

We recommend using a trackable shipping service and keeping proof of postage.

No Restocking Fee

Calvero does not charge a restocking fee for approved returns.

Exchanges

We do not currently offer direct exchanges.

If you would like a different handbag, color, or style, please return the original item for a refund and place a new order separately.

Refund Process

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are processed within 7 calendar days after inspection and approval and issued to the original payment method used at checkout.

Your bank or card issuer may require additional time to display the refund in your account. This posting time is separate from Calvero’s refund processing period.

For an approved full-item return, we refund the amount paid for the returned item, including any applicable tax. Customer-paid return postage for change-of-mind returns is not reimbursed.

If your refund has not appeared after the expected processing period, contact your bank or card issuer first, then contact us if you still need assistance.

Damaged, Defective, or Incorrect Items

If your handbag arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the handbag

  • Photos of the packaging, if the package was damaged

Please keep the item and packaging while we review your request.

If the issue is confirmed, Calvero will cover the return shipping cost and handle the return according to this policy.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without required components may not qualify for a change-of-mind return.

Any product clearly marked Final Sale or Non-Returnable before purchase is excluded from change-of-mind returns. This does not prevent you from reporting an item that arrived damaged, defective, or incorrect, or exercising applicable rights.

Return Packaging and Tracking

Please package your return securely to help prevent damage during transit.

Keep your proof of postage and tracking information until the return and refund process is complete. If a return shipment is delayed or appears lost, contact us so we can review the available information and assist with the next steps.

Contact Us

If you have questions about a return or refund, please contact Calvero:

Email: info@calvero.shop
Phone: +1 860-456-8888
Address: 123 Union St, Willimantic, Connecticut 06226, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time