Privacy policy

Calvero respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit calvero.shop, place an order, or contact us, and how that information is used and protected.

Information We Collect

When you visit our website, contact us, or place an order, we may collect information necessary to operate our store and fulfill your purchase.

This may include:

  • Your name, email address, and phone number

  • Shipping and billing addresses

  • Order details and products purchased

  • Payment status and transaction references

  • Return, refund, and customer support information

  • Communications you send to us

We may also automatically collect technical information such as your device type, browser type, IP address, pages visited, and website activity through cookies and similar technologies.

Payment Information

Calvero accepts Visa, Mastercard, Maestro, American Express, JCB, Discover, and Diners Club through our online checkout.

Payment information is processed through the payment providers available in our Shopify checkout. These providers handle the card information needed to authorize and process your purchase.

Calvero does not store your full card number or card security code. We may receive limited transaction information, such as payment confirmation, card type, masked card details, and transaction references, to manage orders, refunds, and payment inquiries.

Please do not send your full card number, card security code, or online banking credentials by email, contact form, or chat.

For more information, please review our Payment Policy.

How We Use Your Information

We use personal information to:

  • Process orders and confirm payment

  • Prepare and fulfill purchases

  • Arrange shipping and provide tracking updates

  • Respond to customer questions

  • Manage returns, refunds, and cancellations

  • Detect and prevent fraudulent or unauthorized activity

  • Maintain website functionality

  • Understand website usage and improve the shopping experience

  • Send marketing communications where permitted and consistent with your preferences

  • Maintain records and comply with applicable obligations

Order and Delivery Information

To fulfill and deliver your order, we may provide necessary information, such as your name, shipping address, contact details, and order details, to fulfillment providers, shipping carriers, or delivery service providers.

The information shared depends on what is needed to prepare your order, complete delivery, or resolve a shipment issue.

Cookies and Similar Technologies

Calvero uses cookies and similar technologies to support functions such as remembering cart activity, maintaining website performance, understanding visitor activity, and measuring advertising performance.

Some technologies may be provided by third-party services used by our store, including Shopify, Google, and Meta.

You can control cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website functions.

Advertising and Analytics

We may use services provided by companies such as Google and Meta to measure website traffic, understand advertising performance, and show relevant advertisements.

These services may use cookies, pixels, tags, or similar technologies to collect information about visits and interactions with our website.

Third-party platforms process information according to their own privacy policies and settings. You can manage advertising preferences through the controls provided by those platforms.

Full payment card numbers and card security codes are not provided to advertising platforms.

How We Share Information

We may share personal information with service providers when necessary to operate our business, including:

  • Shopify: For website hosting, checkout, and ecommerce services

  • Payment providers: To process payments, refunds, and payment disputes

  • Fulfillment and delivery providers: To prepare and deliver orders

  • Customer support providers: To help respond to inquiries

  • Analytics and advertising providers: To understand website activity and measure or deliver advertising

Some privacy laws may treat certain advertising-related disclosures as a “sale,” “sharing,” or targeted advertising. Where applicable, you may request to opt out of these activities using available website privacy controls or by contacting us.

We may also disclose information when required by law, legal process, or a valid request from an authorized authority, or when necessary to protect our customers, business, and services.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our online store uses Shopify’s ecommerce infrastructure and HTTPS connections. Payment information is processed through the payment providers available at checkout.

However, no internet-based system can guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer service, maintain transaction records, comply with applicable obligations, resolve disputes, and prevent fraud.

Retention periods vary depending on the information and the reason it is held. When information is no longer required, we delete or anonymize it where appropriate.

Your Privacy Choices

Depending on the laws that apply to you, you may have rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a copy of your information

  • Opt out of certain advertising-related uses or disclosures

  • Withdraw consent where processing is based on consent

To make a privacy request, contact us using the details below. We may need to verify your identity before fulfilling a request.

Some information may need to be retained for transaction records, fraud prevention, or other applicable obligations.

Marketing Communications

If you receive promotional emails from Calvero, you may unsubscribe using the unsubscribe option included in the message.

Order confirmations, delivery updates, customer support responses, and other transactional messages may still be sent when necessary to process or support an order.

Children’s Privacy

Calvero is intended for general retail customers and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate steps to delete it.

Third-Party Services

Our website may contain links to external websites or use services operated by third parties.

Their privacy practices are governed by their own policies. Please review those policies before providing personal information directly to them.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, or applicable obligations change.

The latest version will be published on this page.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:

Business Name: Calvero
Email: info@calvero.shop
Phone: +1 860-456-8888
Address: 123 Union St, Willimantic, Connecticut 06226, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time